 We understand the key role that phones play in your insurance agency. Your phones are your lifeline, and possibly the key tool in your customer relationships. We have learned that many agencies often have a difficult time dealing wth technology companies who do not understand the Insurance Agency model. We have worked with many agencies, and have put together a package that really works! Your phones should work for you, and should become a tool that you leverage to make your employees more productive. | |
Comprehensive Agency Phone Solution: Flat-Rate Per Handset
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 Never Worry about a busy signal again! Our system provides you a flat rate for your phone solution based on the number of handsets you operate. We provide you as many call paths as you have handsets, so you will never run out of lines, and can add and remove them easily as you grow.
| | You Buy the Phones, We'll Handle the System
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 No more complex installation or proprietary gear you cannot expand. All you invest in is a few modern VoIP handsets, and connect to us over the Internet. We manage all aspects of the system for you, and it often costs less than your current analog phone lines today!
| | Connect Phones from Anywhere
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 Empower Home Offices & Telecommuting! Anywhere you have a high-speed Internet connection can immediately become an extension of your office. If you expense home office lines today, simplify your life by rolling the lines under your main redbooth telephone account, and sharing the company pool of lines.
| | Save Expenses and Get More
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 The cost of our entire system is competitive with most existing analog line expenses from Ma Bell. You'll spend less per month, and get a complete system tailored to your needs. We can help you avoid long distance charges to your carrier's regional offices, and avoid costly in-state long distance charges if you do a lot of intra-state LD calling.
| | | Enhanced Inbound Calling Options:  Automated First-Layer Call Routing
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Spend less time routing calls, and more time handling customers. Having an auto-attendant that provides options for various product lines ensures the calls are routed the the right people the first time. It saves your employees valuable time, and services your customer more quickly.
| | Professional Customer Experience
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Our professional voice recordings create a polished atmosphere in your inbound call applications. A well-applied voice talent can make all the difference. Our prompts guide your customers through their options, and can also remind them of some of your products and services they may not have thought of. That can add straight to the bottom line!
| | 24x7 Customer Contact
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Let your customers know that you are always their for them when they call your agency, and they always hear your message. We can give them a chance to leave your employees non-critical messages, while allowing time-sensitive claims requests to route to yor carrier's claims response center for immediate processing.
| | | More Data, More Integration, More Service for Your Customers
Computer Telephone Integration (CTI)
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 Our system is natively compatible with a wide range PC software integration. In fact, if you use Outlook, Goldmine, or any other TAPI capable software, our system can enable automated dialing (a.k.a. "click to dial"), and "Screen Pop" capabilities. Ask us how, and we can help get you set up with this valuable time saving tool.
| | Call Detail Reporting
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 Our system tracks every call made, so you have the option of leveraging that data to learn more about your customers. We can provide access to the data you need to track your phone calls. We can even tell you how often options are dialed from the auto-attendant so you know what ring groups are seeing the most activity! It's another great capability that you can use to improve your agency's performance.
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